Privacy Policy

THE INFORMATION WE COLLECT AND HOW WE USE IT

When you wish to obtain products and services from us and use the service we provide, we need to know your name, your address, e-mail address, telephone number and in some cases your credit/debit card number and expiry date. This is usually also done via a third party so please read their Privacy Policy at the time.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone, SMS and other messaging services or fax to ask you for your feedback and comments on our services and products.

We and our group companies may also wish to provide you with information about other services or products we think may be of interest to you. You may be contacted by any of the above methods for this purpose. If you would rather not receive this information, or if you would rather only receive this information by particular methods (such as email) please send an e-mail using the Contact Us section.

We may also want to provide you with related information from third parties we think may be of interest to you. You may be contacted by any of the above methods for this purpose. If you would rather not receive this information or if you would rather only receive this information by particular methods (such as email), please send an e-mail  using the Contact Us section.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. You may be contacted by any of the above methods for this purpose. If you do not wish us to disclose your information in this way, or only wish to be contacted by third parties by particular methods (such as email) please send an e-mail using the Contact Us section.

We may also be required to provide your personal information to the Financial Services Authority and other regulatory and governmental agencies.

USE OF COOKIES

We monitor the use of our website for customer traffic and purchasing patterns by the use of “session cookies”.

Cookies are text files that identify your computer to our server. Our server will automatically issue you with a cookie when you enter our site. Many sites use cookies to track traffic flows through their sites.

Our cookies only record those areas of the site that have been visited by your computer, and for how long. You do have the opportunity to set your browser to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

PROTECTING YOUR INFORMATION

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

We realise how important it is to securely store any information that you provide. RockTLD on all of its websites maintains the highest levels of security. Our sites use high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure, as a small locked padlock will appear in the bottom bar of your browser window. Only the checkout stage will be secure to protect your data.

We also keep your information confidential. The internal procedures of RockTLD cover the storage, access and disclosure of your information.

We must advise that despite the measures that we take to ensure that the security facilities that we provide are of the highest standards as possible, it is necessary for us to notify you that there is no guarantee that any e-mail sent by you to us at this site will be received by RockTLD, or that the message will remain confidential whilst in transit. You therefore accept that by acknowledging this situation that you do so at your own risk.

TRANSFER OF OWNERSHIP

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

CHANGE OF DETAILS

If any of the information that you have provided us changes, for example if you change your e-mail address or name, please let us know the correct details by sending an e-mail using the Contact Us section.

ACCOUNT HOLDERS CONSENT

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

HOW TO CONTACT US

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail using the Contact Us section.

AUTHORISING A THIRD PARTY TO ACCESS YOUR INFORMATION

When you contact us we will require you to answer certain security checks prior to discussing your account with you. Our policy is that if you wish to authorise a third party to discuss your account with us, you must give us specific authority in advance. Should you need a third party to act on your behalf with RockTLD, then you must advise our Customer Care Authorisation team that you will need to arrange this facility. To enable this to take effect, you must contact Customer Care in writing using the Contact Us section who will confirm your request, having completed their security checks